This page contains our Terms of Use. Please carefully read these terms and conditions, as they are significant and impact your legal rights. Please take note of the mandatory arbitration clause in our terms and conditions, which restricts your options for remedies in the event of specific disputes and mandates the use of arbitration on an individual basis.

You agree to be bound by these terms and all other terms included herein by reference, including our privacy policy, by visiting or using the NYC Water Cruises website that contains links to these terms of use or by ordering, receiving, or using any sightseeing tour bus or bus ride, boat cruise or tour, bike rental, or bike tour that we offer. You may not order, receive, or use the products or access or use the websites if you disagree with these terms.

The terms and conditions of any other agreement you may have with us about any goods, services, or otherwise are not affected in any way by these terms of use. If you are using the Sites on behalf of someone or something, you affirm and guarantee that you have the authority to accept these terms on their behalf and that they agree to hold us accountable if you or they break these terms and conditions.

Liability and Warranties Disclaimer

I accept the following terms by using the NYC Water Cruises website, placing an order, getting a service, or using any of the services offered there:

I hereby release, waive, and discharge NYC Water Cruises, and any directors, officers, employees, representatives, and agents from any liability and warranties for and from any and all claims, including but not limited to physical injury, property damage, accidents, illnesses, and pain, regardless of severity, for myself, my heirs, executors, administrators, assigns, or personal representatives, in consideration of the risk of physical injury, pain, property damage, direct or consequential loss, any other damage, delay, inconvenience, however caused, and any other risks associated with taking part in a sightseeing tour bus or bus ride, boat cruise or tour, and any other risks associated with these services.

I thus declare that my involvement in the service is entirely voluntary, that I am aware of all the risks involved, and that I hereby relinquish any and all rights, claims, or legal remedies that may result from my involvement in the service.

I agree to hold NYC Water Cruises blameless and indemnify it for any claims, lawsuits, or actions of any type that may be brought against me or anyone acting on my behalf. This includes, but is not limited to, any associated charges and legal fees.

I acknowledge and agree that any disagreement, conflict, or claim pertaining to this responsibility and warranties disclaimer will be resolved by binding arbitration before a single American Arbitration Association ("AAA") arbitrator in conformity with New York State law.  The AAA rules and regulations will govern the arbitration procedure, including but not limited to payments, administration, and costs.

Tickets

The client is responsible for keeping their ticket secure.  Replacement tickets will not be provided by NYC Water Cruises. The consumer must present or buy their ticket.  The ticket is still owned by the business. Each ticket must be produced by the consumer upon request so that an authorized company official can inspect it. Tickets for NYC Water Cruises must be turned over to an authorized company representative upon request.

For the duration of the desired trip, the customer must have a valid ticket in order to use any NYC Water Cruises services. The full cost of a replacement ticket will be billed to customers who are discovered to be traveling without a valid ticket. For the term of the ticket, the customer is entitled to use all services during business hours. The customer has to either buy another ticket or quit the tour at the next opportunity when the ticket expires. No extensions will be granted.

Travel on a certain service or at a specified time is not guaranteed by a ticket. For the duration of their ticket, each passenger will only receive one pair of headphones.

Every sale is final. Refunds are not available for any services that are used or unused. Tickets that are lost or stolen are not eligible for exchanges or refunds. Rarely, we reserve the right to alter or cancel any planned trip owing to weather, security concerns, unanticipated natural disasters, and/or other circumstances outside of our control.

Indemnification

You agree to indemnify, defend, and hold harmless NYC Water Cruises and our employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors, and assigns from and against any actual party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses, and costs of any kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unsuspected, in law or equity. Any property damage or personal injury resulting from, arising from, or connected to (a) any use or misuse of the sites, content, products, or services by you or any third party you have given permission to access or use such sites, content, or products; (b) any user content you create, post, share, or store on or through the sites or our pages or feeds on third-party social media platforms; (c) any feedback you provide; (d) your violation of these terms and conditions; and (e) your infringement in any way. You commit to quickly informing the business of any third-party claims, working with the parties to defend them, and covering all fees, costs, and expenditures related to doing so. You further agree that the parties will be in charge of defending against or resolving any claims made by third parties. Any additional indemnities outlined in a written agreement between you and us are not replaced by this one; rather, it is an addition to them.

Tour Operation

Any delays in tour operations are not NYC Water Cruises' fault. Only when a minimum of eight guests are present for each scheduled departure do any cruises leave. The tour does not leave if there are fewer than eight guests. Each non-departed customer's ticket is good for the corresponding non-departed tour's next available departure. The customer's only option in non-departure tour situations is to use the next available departure for the relevant tour; we do not offer refunds for non-departure tours.

NYC Water Cruises has the right to alter or cancel any planned tour on rare occasions due to weather, security, unanticipated natural disasters, and/or other circumstances beyond our control. All vessels are subject to change at the sole discretion and without prior notice; any such change will not be grounds for a refund or any other kind of claim.

Departure Points and Times

NYC Water Cruises makes every effort to present the most accurate departure times and locations for the service. We do, however, reserve the right, at any time, if necessary, to change these departure locations and times without giving advance notice.

COVID-19

Our top goal is ensuring the safety of our clients and employees. We ask that everyone traveling with us adhere to the safety regulations set forth by NYC Water Cruises in order to keep you and other people safe. By buying our tickets, you agree to the following terms:

1. You have not had any COVID-19 symptoms or a positive test result in the last 14 days.

2. You have not intentionally come into contact with anyone who has experienced COVID-19 symptoms or tested positive for the virus.

Before or during your use of our services, you undertake to notify NYC Water Cruises of any changes in your status.

Refund Policy

All sales are final. We do not offer refunds for any used or unused services. Additionally, refunds or exchanges will not be issued for lost or stolen tickets, nor for disruptions that prevent attendance, completion, or enjoyment of the service.

Refunds will not be granted under the following circumstances:

1. Adverse weather conditions if the vessel or service remains operational

2. Complaints regarding traffic delays or extended wait times

3. Long boarding lines

4. Employee-related concerns (except in exceptional cases, as determined by us)

5. Temperature discomfort (too hot or too cold) aboard the vessel

6. Issues with attractions, tours, or activities provided by third-party partners

7. Schedule changes or closures of partner-provided attractions, tours, or activities

8. Audio malfunctions

9. Tickets purchased through third-party vendors

10. Last-minute cancellations

A refund may be considered only if:

1. A customer's credit card has been mistakenly charged more than once for the same transaction

Within seven days of the planned service, written requests for refunds must be made. Copies of the purchased ticket or tickets should be included with requests. Please be aware that requesting a refund does not ensure that you will receive it. We reserve the right to provide a partial refund and may impose an administrative fee of 15% for each refund.

General

NYC Water Cruises has the right to alter, modify, or replace any or all of the deals, costs, services, and/or equipment at any time and without prior warning.

Drugs and Alcohol

On the buses or ships, it is strictly forbidden to use drugs or alcohol.

Customer Conduct

If a customer's behavior poses a risk to their safety or the safety of other customers, or if it is considered offensive or a nuisance to other customers, NYC Water Cruises has the right to ask them to leave a tour.

Fees

By making a purchase on this website, I thus agree that the corporation may impose, collect, and utilize various fees at its sole discretion. 

Any fees may be added, removed, changed, modified, increased, or decreased at any moment without prior notice to any product sold, at the company's sole discretion.

Events

Regardless of the weather, all cruises leave. NYC Water Cruises disclaims all liability for any seasonal views, including views of the foliage, fireworks, or cancellations of special effects. There is no refund for tickets.

Rarely, we retain the right to alter or cancel any planned events due to security concerns, unanticipated natural disasters, and/or other circumstances outside of our control. Event boats and itineraries are subject to change at the sole discretion of the organizers without prior notification; any such changes will not be deemed grounds for a refund or any other type of claim.

The firm reserves the right to make changes to the event food menu, liquor, and beverage options at any time without prior notice; any such changes will not be eligible for a refund or any other kind of claim.

Event Rescheduling

You must use any event you buy that departs on a specific day and time only on that day and time. If you would like to reschedule the date of the event you have purchased, NYC Water Cruises has the right to charge a rescheduling fee of up to 50% of the entire order value.

A copy of the ticket or tickets that were purchased must be supplied with any rescheduling requests to our Customer Service Department via email at least 14 days prior to the original scheduled date. Rescheduling requests may take up to 14 business days to be accepted.

Requesting a reschedule does not ensure that it will be approved. Requests for rescheduling may be rejected by NYC Water Cruises at its sole discretion. Requests to reschedule any holiday-related events will be turned down.

Accident or Loss

It is the duty of customers to protect and care for all personal belongings. Items that are missing, stolen, or lost are not the company's responsibility. The business disclaims all duty and responsibility for any harm, injury, loss, inconvenience, traffic, site access, delays, extra expenses, or other circumstances relating to NYC Water Cruises services. Any loss, damage, delay, inconvenience, or direct or consequential loss, regardless of how it occurred, is not our responsibility.

Contact Us

We invite you to contact us if you need more information about your rights and obligations when using our services or if you have any issues about our Terms of Use. To guarantee a seamless experience for every user, we are dedicated to delivering clear and transparent information.

Please read our complete Terms of Use and associated papers for more information on how we manage data, privacy, and other rules. We appreciate your input and are pleased to answer any questions.