Question 1

What time should I arrive for my cruise?

Accepted Answer

We recommend arriving at least 30 minutes before your scheduled departure time to ensure a smooth boarding process. Boarding begins 30 minutes before the cruise starts.

Question 2

I'm stuck in traffic — can you wait for me?

Accepted Answer

For the safety and enjoyment of all guests, we cannot hold the vessel past the scheduled departure time. Please call our reservation line at 1-800-273-5124 or 1-212-488-7070 immediately so we can check whether there is availability to rebook you on a future cruise.

Question 3

What should I do if I'm running late?

Accepted Answer

Please call us immediately on 1-800-273-5124 or 1-212-488-7070 if you're running late. We cannot delay the departure, but we will do our best to accommodate you if possible.

Question 4

I don't see the boat.

Accepted Answer

If you're waiting for the ship to arrive, please check your confirmation for the boarding and arrival times. Most cruises depart from slip #9 at Pier 36, which is located at 299 South Street.

Question 5

Is there parking at Pier 36?

Accepted Answer

We do not operate a parking facility at Pier 36. We strongly recommend using public transportation or a ride-share service. If you must drive, please use a parking app to locate nearby garages, but allow at least 30 extra minutes for traffic and walking to the pier. Unfortunately, we cannot hold the vessel past the scheduled departure time.

Question 6

How do I get to Pier 36 from Brooklyn?

Accepted Answer

Drive via the Brooklyn or Manhattan Bridge to the FDR Drive South, or take the A, C or F subway to East Broadway and transfer to a bus or taxi. Please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 7

How do I get to Pier 36 from Jersey City?

Accepted Answer

Drive via the Holland Tunnel, or take the PATH train to the World Trade Center station and transfer to a subway or taxi. Please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 8

How far is Pier 36 from Downtown Manhattan?

Accepted Answer

Roughly 2 miles; typically 10 to 15 minutes by car or taxi. Please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 9

How far is Pier 36 from Midtown?

Accepted Answer

About 3 miles; travel time is usually around 15 to 20 minutes by car or taxi. Please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 10

How far is Pier 36 from Times Square?

Accepted Answer

Approximately 4.3 miles; about 22 minutes by car or taxi via W 34th St and the FDR Drive. Please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 11

How far is Pier 36 from Jersey City?

Accepted Answer

Approximately 5 miles; about 15 to 20 minutes by car — but please check traffic and leave plenty of time to get to the pier, because we are unable to hold the boat past its scheduled departure time.

Question 12

Does a dinner cruise leave from upstate New York or from New Jersey?

Accepted Answer

No — our dinner cruises only leave from Manhattan, at Pier 36, 299 South Street.

Question 13

Do you operate a water taxi?

Accepted Answer

No. We only offer sightseeing and dinner cruises, and do not offer transportation services.

Question 14

Do we need reservations?

Accepted Answer

Yes, you'll need to book ahead, but this can be done same-day for smaller groups. You can either book with us online or over the phone during regular business hours.

Question 15

How far in advance should I book my cruise?

Accepted Answer

We recommend booking as early as possible, especially for weekends, as they usually fill up fast. Last-minute bookings are welcome based on availability.

Question 16

Do I need to print my ticket, or can I show it on my phone?

Accepted Answer

You can either print your ticket or show it on your phone when boarding — both are accepted. If you have neither, our staff can find your name on the manifest and confirm with a valid ID.

Question 17

What types of payment do you accept?

Accepted Answer

We accept major credit cards, debit cards, Apple Pay, and online payments through our secure booking system.

Question 18

Do you offer group discounts?

Accepted Answer

Yes, we offer discounts for large groups. Call us at 1-800-273-5124 or 1-212-488-7070, or email reservations@nycwatercruises.com with your party size and date, and we'll put together a quote.

Question 19

Do you offer any special deals or promotions?

Accepted Answer

Yes, we frequently offer promotions and discounts. Please check our website or subscribe to our newsletter to stay updated on current offers.

Question 20

Can I purchase a gift certificate for the cruise?

Accepted Answer

Yes, we offer gift certificates that can be purchased online and used for any of our cruises or private charters.

Question 21

How can I contact customer service?

Accepted Answer

You can reach our customer service team at 1-800-273-5124 or 1-212-488-7070, or email us at reservations@nycwatercruises.com. We're here to help with any questions or concerns.

Question 22

What is your cancellation policy?

Accepted Answer

Cruises are non-refundable unless Trip Insurance is purchased. You can reschedule with 48 hours' notice. For full details, please refer to our cancellation policy.

Question 23

What is your policy on refunds if I can't attend?

Accepted Answer

Refunds are only available if Trip Insurance is purchased. Otherwise, cruises are non-refundable, but you can reschedule with 48 hours' notice.

Question 24

How do I request a refund?

Accepted Answer

If you booked through an online travel agency such as GetYourGuide or TripAdvisor, refunds must be requested through that agency. Otherwise, email your booking reference and the issue to reservations@nycwatercruises.com and our reservations team will prioritise your request.

Question 25

How do I reschedule my booking?

Accepted Answer

With Trip Insurance purchased, you can reschedule up to 48 hours before your cruise. Without Trip Insurance, additional rescheduling fees may apply. Call us at 1-800-273-5124 or 1-212-488-7070 if you need to reschedule.

Question 26

What happens if there's bad weather on the day of my cruise?

Accepted Answer

Our cruises operate rain or shine. In the event of severe weather, we may reschedule or cancel the cruise, offering you the option to reschedule or receive a full refund.

Question 27

What happens if the cruise is delayed or canceled?

Accepted Answer

In case of delays or cancellations, we'll notify you as soon as possible. You can reschedule or receive a full refund if we do need to cancel the cruise.

Question 28

What should I do if I lose something on the cruise?

Accepted Answer

If you lose an item on board, please contact us as soon as possible. We'll do our best to help you retrieve your lost belongings.

Question 29

Is there Wi-Fi available on board?

Accepted Answer

Yes — we have high-speed Starlink Wi-Fi, complimentary throughout the cruise, so you can stay connected and share your experience in real time.

Question 30

Are there bathrooms on the boat?

Accepted Answer

Yes, our vessels are equipped with clean, modern restrooms. Additionally, a VIP ticket gives you access to a private bathroom shared with fewer guests.

Question 31

Is alcohol available on board?

Accepted Answer

Yes, we offer a variety of alcoholic beverages for guests 21 and older. A valid ID is required to purchase alcohol.

Question 32

What is the seating arrangement on the cruise?

Accepted Answer

Seating is arranged to ensure comfort and an optimal view for all guests. You can request specific seating when booking, subject to availability.

Question 33

Can I make special requests for music on the cruise?

Accepted Answer

Yes! Our musicians and DJs are extremely flexible and love to cater to special requests.

Question 34

Can I tip the staff?

Accepted Answer

Tips are always appreciated but not required. You can tip your waitstaff directly during the cruise.

Question 35

Is smoking allowed on board?

Accepted Answer

Smoking is not allowed anywhere on the vessel, including all indoor and outdoor areas.

Question 36

Can I take photos and videos during the cruise?

Accepted Answer

Yes, you are welcome to take photos. Please note that by participating in our cruise you acknowledge that our professional photographers may capture images or video, which may include depictions of guests and are used for promotional purposes. If you prefer not to be recorded, please inform a crew member at the start of your experience.

Question 37

Is there a photographer on board?

Accepted Answer

Occasionally we have a photographer on board, but this is not guaranteed. If you'd like to hire one to capture your special moments, we can make arrangements.

Question 38

Do you offer photography packages?

Accepted Answer

Yes, we offer professional photography packages for events and special occasions. Contact us to discuss options and pricing.

Question 39

Do you accommodate dietary restrictions or allergies?

Accepted Answer

Yes, we can accommodate most dietary restrictions and allergies with advance notice. There is a field in the booking form where you can tell us about any special dietary needs.

Question 40

Is there a vegetarian or vegan option available?

Accepted Answer

Yes, we offer vegetarian and vegan options on our menu. Please inform us of your dietary preferences when booking.

Question 41

Can I bring my own food or drinks on board?

Accepted Answer

Outside food is not permitted unless pre-approved for specific medical or dietary needs. Please request approval at least 48 hours before your cruise by emailing reservations@nycwatercruises.com.

Question 42

Can I bring a cake or dessert for a celebration on board?

Accepted Answer

Yes, you can bring your own cake or dessert for a special occasion at an extra cost. Please inform us in advance so we can assist with the arrangements.

Question 43

Is there a dress code? What should I wear?

Accepted Answer

Our dress code is upscale casual, with accommodations for the weather. We suggest dress pants, collared shirts, and dresses or skirts, and we kindly ask that you avoid shorts, t-shirts, baseball caps and flip-flops.

Question 44

Is there an age limit for your cruises?

Accepted Answer

All ages are welcome on our cruises, though guests must be 21 or older to consume alcohol. Children under 4 board for free with prior arrangements.

Question 45

Do you offer any discounts for children?

Accepted Answer

Yes, children under 4 years old can board for free. Please contact us before booking to make the necessary arrangements.

Question 46

Is the cruise wheelchair accessible?

Accepted Answer

While we strive to accommodate all guests, please be aware that depending on water levels, boarding may require navigating a steep ramp — sometimes exceeding 45 degrees. We encourage guests with mobility concerns to contact us at 1-800-273-5124 or 1-212-488-7070 prior to booking so we can provide guidance.

Question 47

Are there any health restrictions for passengers?

Accepted Answer

Passengers should be in good health. Depending on water levels, you may need to walk a steep ramp to board.

Question 48

Are pets allowed?

Accepted Answer

We only permit service animals as defined by the ADA on board. Pets and emotional support animals are not permitted.

Question 49

What items are prohibited on the cruise?

Accepted Answer

Weapons, explosives, illegal substances and other dangerous items are strictly prohibited.

Question 50

Can I rent out the entire boat for a private event?

Accepted Answer

Yes, our vessels are available for private charters. Contact us directly at 1-800-273-5124 or 1-212-488-7070, or email reservations@nycwatercruises.com to discuss your event needs, and we'll tailor the experience to your specifications.

Question 51

How can I book a private charter?

Accepted Answer

To book a private charter, please call us directly at 1-800-273-5124 or email reservations@nycwatercruises.com.

Question 52

Is there a minimum number of guests required for a private charter?

Accepted Answer

No, there is no minimum guest count. Our pricing is based on a yacht rental fee, with additional options for food, beverages, entertainment and other enhancements. Because the rental cost is spread across your group, the per-person price becomes more economical as the number of guests increases. For customised pricing, contact reservations@nycwatercruises.com.

Question 53

Can I request a specific route for a private charter?

Accepted Answer

Yes, you can customise your cruise route for private charters. We will work with you to plan a route that highlights your preferred sights and experiences.

Question 54

Can I customize the menu for a private event?

Accepted Answer

Yes, we offer customisable menu options for private charters. Please reach out to our event planning team to discuss your needs.

Question 55

Can I bring my own decorations?

Accepted Answer

Yes. Please contact us in advance to discuss your plans — small decorations are typically allowed for an extra cost, and larger setups may require special arrangements. For private charters you are welcome to bring your own decorations; discuss your plans with our team in advance so everything is set up to your preferences.

Question 56

Can I celebrate a special occasion on board?

Accepted Answer

Absolutely. We offer special packages for birthdays, anniversaries and other celebrations — call us at 1-800-273-5124 or email reservations@nycwatercruises.com and tell us what you're marking.

Questions, answered

Getting here

Booking & tickets

Changes, refunds & weather

On board

Food & drink

Dress code & who can come

Private charters & celebrations

Someone picks up the phone