Accessibility
Accessibility at NYC Water Cruises
Thank you for your interest in NYC Water Cruises. We are committed to making our experiences as accessible as possible and providing assistance when needed. Please review the information below and contact us if you or a guest requires accommodations.
📞 Accessibility Support
If you or your guest will need boarding assistance or have questions about accessibility, please contact our Accessibility Agent:
- Phone: (800) 273-5124
- Email: reservations@nycwatercruises.com
🌐 Website Accessibility
Our website is designed and maintained to meet WCAG 2.1 AA accessibility standards.
If you experience issues using a screen reader while booking tickets, please reach out for help.
While we work to ensure a smooth online experience, please note we are not responsible for the accessibility compliance of third-party ticketing platforms.
🎟️ Assistance with Booking
For help booking a cruise, please:
- Email: reservations@nycwatercruises.com
- Call: (800) 273-5124
- Visit: nycwatercruises.com
♿ Boarding Assistance
Guests who can climb a few stairs may board any vessel with help from our crew. We strongly encourage you to notify us in advance so we can prepare for pre-boarding and additional support.
🧳 Storing Walkers or Manual Wheelchairs
- Manual wheelchairs or walkers can be stored onboard or kept with the guest, depending on the vessel.
- Our crew will assist with storage and boarding as needed.
🚢 Manual Wheelchair Users
If you or your guest uses a manual wheelchair and needs to remain in it for boarding, we recommend booking a cruise aboard the Eternity, our most accessible vessel.
- The Eternity has a boarding ramp.
- A 2–4 person lift may be required over a 6-inch gap between the dock and the deck.
- Please contact us in advance to coordinate your ticket and arrival time.
🚻 Restroom Accessibility
- Louisa of the Seas is our only vessel with a restroom located on the main deck (no stairs), but it cannot accommodate wheelchairs. It is primarily used for private charters and dinner cruises.
- All other vessels (including Eternity and Grand Mariner) have restrooms located down a flight of stairs.
- Crew assistance is available for guests needing help navigating the stairwell.
🔒 Motorized Wheelchairs
If arriving with a motorized chair:
- Guests must be able to walk aboard with assistance—we cannot lift motorized equipment.
- Please bring a lock if the chair must be left dockside; we do not offer secure on-site storage.
⚠️ Limitations to Note
- None of our vessels are ADA-compliant due to their size and classification, but we make every effort to accommodate guests safely and respectfully.
- There is always a small gap between the dock and the boat, and both may shift due to harbor movement.
- We cannot safely lift guests over 175 pounds aboard.
- Motorized chairs cannot be lifted or brought onboard.
- In rare cases, rough seas or severe weather may prevent boarding for safety reasons.
🐾 Service Animals
- Only trained service animals performing physical tasks for a person with a disability are permitted.
- Emotional support animals and pets are not allowed aboard any NYC Water Cruises vessel.
Real Stories. Real Memories.
Discover how our cruises have created unforgettable experiences for our guests.
“Proposing to my girlfriend on the NYC Water Cruise was the best decision I’ve ever made. The staff helped me organize everything, from choosing the perfect spot on the yacht to playing her favorite song when I went down on one knee. When the city lights sparkled behind us, she said yes! We’ll cherish this moment forever, and we’re even considering hosting our wedding reception on the cruise."
"We took the whole family on the New Year’s Eve Cruise, and it was incredible! The kids loved the spacious deck, while my wife and I enjoyed the premium drinks and gourmet food. Watching the fireworks over the Manhattan skyline was a once-in-a-lifetime experience. Everyone, from the staff to the entertainers, made us feel so welcome. We’ve already booked for next year!"
We used NYC WATER CRUISES for our wedding on Oct 13,2024. I thought the scenery would be a beautiful backdrop for our wedding but little did I know how great the staff would be and how much it would contribute to the day. The guests (82) were raving about the food and the service. The staff was very friendly and accommodating.
It was a perfect day for us and our friends and family. Highly recommend
Got questions? We’ve got answers!
Here’s everything you need to know before booking your NYC Water Cruise.
Typically, passengers below the age of 4 can board for free. Contact us directly before booking so we can make the proper arrangements and ensure they are on the manifest.
Participants must meet standard health requirements. Depending on water levels, passengers may be required to walk a steep ramp that can exceed 45 degrees.
Only service animals, as defined by the ADA, are permitted on board.
We kindly request that customers dress in upscale casual attire to enhance the elegant atmosphere of our event. However, we understand that comfort is important, especially with the summer heat, so exceptions are made based on weather conditions.