455 12th Avenue, Chelsea Piers,
Pier 78, New York, New York 10018

(800) 273-5124
(347) 701-2466


Policy Information

Once payment is received, cruises are non-refundable unless Trip Insurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Trip Insurance must be selected at the time of booking and may not be added post-purchase.

Customers can modify their booking by contacting us via phone or email. Downgrades are allowed before the 48-hour window, while upgrades and additions will be handled case by case.

NYC Water Cruises reserves the right to modify these policies. Updated policies will be communicated through our website and direct communication to affected customers.

special request

Please contact us with any questions

We will be delighted to answer any queries or questions you may have about Louisa of the seas by sending this form.