Policies

Children

Typically, passengers below the age of 4 can board for free. Contact us directly before booking so we can make the proper arrangements and ensure they are on the manifest.

Age and Health Restrictions

Participants must meet standard health requirements. Depending on water levels, passengers may be required to walk a steep ramp that can exceed 45 degrees.

Pet Policy

Only service animals, as defined by the ADA, are permitted on board.

Liability and Insurance

• NYC Water Cruises is not liable for personal items lost or damaged on board.
• Guests are liable for any damage they cause to the vessel or its furnishings.

Privacy Policy

Customer information is collected only for booking and communication purposes and is protected under data privacy laws.

Food and Beverage

Guests are welcome to bring their own food; however, this is subject to prior approval, which must be requested no later than 48 hours before the cruise. Approval will be granted only in cases of specific dietary requirements arising from medical conditions, allergies, or other special circumstances. Outside food is otherwise not permitted onboard.

Safety and Conduct

• Prohibited items include weapons, explosives, and illegal substances.
• Guests are expected to behave responsibly and comply with crew instructions for safety.

Alcohol

The sale and consumption of alcohol are restricted to guests over 21 years of age, in compliance with state and federal laws. Valid ID required.

Liability

By boarding our vessel, guests acknowledge and agree that NYC Water Cruises is not liable for any injuries, accidents, or damages that may occur during the cruise. Guests also understand that the consumption of alcoholic beverages is at their own risk and that NYC Water Cruises reserves the right to refuse alcohol service to any guest deemed unfit or intoxicated.

Photography

By participating in our experiences, guests acknowledge and agree that our photographers may capture photographs and videos over the duration. These images and recordings may include depictions of guests, which we may use for marketing, promotional, and archival purposes. Guests consent to the use of their likeness without compensation or prior notification. If you prefer not to be photographed or recorded, please inform the photographer or a member of our staff at the start of the experience. We respect your privacy and will make every effort to accommodate your request. All images and recordings will be securely stored and used in accordance with our privacy policy.
Directions

Getting to Pier 36📍🗽🛥️

Embark on your Louisa of the Seas or Eternity adventure with ease. We set sail from Pier 36, conveniently located in Manhattan. Here's how to find us! 299 South St, New York, NY 10002

Directions to Pier 36
Directions

Getting to Pier 16📍🗽🛥️

Embark on your Louisa of the Seas or Eternity adventure with ease. We set sail from Pier 16, conveniently located in Manhattan. Here's how to find us! Pier 16, South Street Seaport New York, N.Y. 10038

Directions to Pier 16