Policy

Cancellation Policy:

  • Customers without an insurance policy must cancel their reservation before 48 hours of the reservation’s boarding time.
  • If the cancellation is made within the cancellation window, the customer will receive a full refund.
  • Exceptions: In the event of extreme weather conditions or emergencies preventing the cruise, customers will be offered a rescheduled trip or full reimbursement regardless of the time remaining until reservation.

    Rescheduling Policy:

    • Customers can reschedule their booking anytime before 48 hours to the reservation start, free of charge, by contacting the company directly via email or phone.
    • Penalty: A fee may apply if the customer cancels with less than 48-hour notice.

      Children:

      • Typically, passengers below the age of 4 can board free. Contact us directly before booking so we can make the proper arrangements and ensure they are on the manifest.

      Booking Modifications:

      • Customers can modify their booking by contacting the company. Downgrades are allowed before the 48-hour window, while upgrades and additions will be handled case by case.
      • Typically, no modification fees apply with more than 48 hours notice.

        Inclement Weather Policy:

        • If weather prevents an event, the company may offer rescheduling. If rescheduling isn't feasible or chosen by the customer, full reimbursement will be issued.
        • Customers are notified via email and SMS about tour or activity cancellations due to weather conditions.

          Refund Policy:

          • Refunds are issued if a trip is canceled by the company or if the customer chooses to downgrade their booking within the cancellation window.
          • Refunds typically take 2-5 business days to process and reflect in the original payment method.

            Age and Health Restrictions:

            • Participants must meet standard health requirements for water cruise tours.
            • Restrictions are communicated through this policy and information on listings.

              Customer Communication:

              • Policy updates are posted on the website with the latest update date.
              • Customer inquiries and concerns can be addressed via email or phone.

                Group Bookings and Events:

                • Large groups should contact the company directly for inquiries about party deals and private charters.

                Pet Policy

                • Only service animals, as defined by the ADA, are permitted on board.

                Liability and Insurance

                • NYC Water Cruises is not liable for personal items lost or damaged on board.
                • Guests are liable for any damage they cause to the vessel or its furnishings.

                  Privacy Policy

                  • Customer information is collected only for booking and communication purposes and is protected under data privacy laws.

                  Food and Beverage

                  • Guests are welcome to bring their own food; however, this is subject to prior approval, which must be requested no later than 48 hours before the cruise. Approval will be granted only in cases of specific dietary requirements arising from medical conditions, allergies, or other special circumstances. Outside food is otherwise not permitted onboard.

                  Safety and Conduct

                  • Prohibited items include weapons, explosives, and illegal substances.
                  • Guests are expected to behave responsibly and comply with crew instructions for safety.

                    Alcohol

                    • The sale and consumption of alcohol are restricted to guests over 21 years of age, in compliance with state and federal laws. Valid ID required.

                    Modifications to Policies

                    • NYC Water Cruises reserves the right to modify these policies. Updated policies will be communicated through our website and direct communication to affected customers.
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                    Location


                    455 12th Avenue
                    Pier 78, New York, New York 10018


                    Toll-Free:
                    (800) 273-5124
                    (212) 488-7070